Daughters & Ryan, Inc (D&R)

[admin]

http://www.cigarettetobacco.com/index.htm

(This is a partial repost from the D&R Tobacco forum)

Our first order from D&R, a couple months back, was for a bag of Wingate Light and a Rizla 'Cigarette Size' starter kit.

Great Delivery, we ordered on a Friday and received the package on Tuesday, only problem was that the HH injector wasn't included... so here we were with a bag of tobacco and 2 boxes of tubes and we couldn't try them out!

I emailed them the next day and mentioned I was disappointed in the service because we had been hoping to try out a few other D&R brands like their Wingate Gold and WinterGold. Within 30 minutes we got an Email response that they would check the shipment.

The following Monday we received the package with the MIA injector, and two sample packets of tobacco, Wingate Gold and WinterGold! That's what I call great customer service!

Now if they would just update that website, I've got 5 bookmarks set in the site and I still can't always find what I know is there, frustrating.

[dz]

Feels like my Bday, not only got my Tar Guards, but also received my D&R refill this AM. That was quick as I only ordered on Tues afternoon! NC to Bmore w/in 3 days. Several free samples, quick service and a fully stocked arsenal. "Knock wood", shaping up to be a great weekend. Now I get chance to try the RG and the RB. Not trying to blow smoke up Marks ass but he runs a tight ship!

[db]

Happy Birthday Dave

I have a minor complaint, I placed our most recent order with them by phone on a Friday morning. I guess I expected some sort of confirmation Email or tracking number or something, and if the order had been placed with Anybody else I would have been worried. But they of course shipped it out that morning and the package arrived here Tuesday mornning, which is amazingly quick for a mid-winter UPS ground delivery.

But what would a first timer think after placing the order?

[dz]

Thanks Dan, but its not my Bday, just feels like it w/ all my new candy and toys (baccys and Tar Guard). I usually get an email confirmation too, and didnt, youre right. But the delivery was very quick, I find using the phone to order and confirm w/ them is better, btw. And you can get free samples too! May have pushed it a little on this order, but got 4!

[Smooth]

D&R's site frustrates the frap out of me.. it's worse than Lil Brown.
For instance.. can anyone find where to order Windsail Light?
I can find 2-3 pages that mention it, I'd like to try it but I've yet to find it on an order form.
It's not that difficult to add a clickable link to the name or picture.

[Slap Maxwell]

If you place an order online, in the comment textarea put in the name of the tobacco you really want (many of their tobaccos aren't listed for selection on the order form). It's just as easier (maybe more so) to phone in the order, though. It's always a pleasure to talk to one of the women who answer the phone...friendly, funny and informative.

[kl61]

Like slap said, there is a comments window after you enter your credit card number, it's a white box. lets say you wanted Ramback Balkan but all you can order is Ramback so go ahead and order the Ramback then in the comments box type " substitute Ramback Balkan for Ramback and the order will be fine.
Don't Forget : Like Slap said, just call them, Thats better than on-line

[Smooth]

I'll keep that in mind, thanks for the pointers!

[db]

I placed an order Tuesday afternoon (by phone) and asked about getting a box of the Gizeh Silver Tip EXTRA's in my order.

Betty was kinda cute when I asked about them, first she checked stock and said they DID have them but wasn't sure how many they had and didn't know the price. She offered to call me back with the exact pricing. I said it wasn't necessary as long as it didn't bump the order sub-total over $50 (I don't mind paying $7.50 shipping for D&R orders, but from $50 to $75 the shipping cost goes to $9). Soon after, she gave me an order total of about $55 (guess she found the price for the tubes?) and said the order would ship same day, which surprised me since it was past 3:30 when I called.

Shortly after I got off the phone I got an Email with the UPS tracking number showing it's scheduled arrival on Thursday, I just checked tracking and it appears that it will indeed be here tomorrow. I'm just totally amazed that I'll be receiving the order via UPS ground in less than 48 hours since it was placed. Well done D&R and UPS!

Update: Apparently Betty and I had a misunderstanding, I did receive the order today but it didn't include the SilverTip Extras which I had been hoping to try. Oh well guess I'll get some next time, I'm still amazed to have the package in my hands in under 48 hours.

[Alist]

I only have five words for D & R:

I bow to the MASTERS!

(I mean really, is there any company on earth that knows more about what they are doing when it comes to tobacco than D & R?)